All prices are subject to change without prior notice. We reserve the right to refuse business and/or to terminate services with anyone for any reason at anytime.
Triad has a seven (7) day return policy. This period begins upon receipt of the material and extends for a period of seven (7) days. Customers must notify Triad within this 7-day period should they elect to return unused materials. Triad does not accept used items, damaged items, or items removed from their shrink wrap. Upon receipt of return authorization from Triad, customers must ship materials to Triad at their own expense via a trackable shipping method (i.e., carrier assigns tracking number to shipment). Triad will not accept packages or process refunds without return authorization by our office. Shipping charges are nonrefundable. In addition, there will be a 20% cancellation/restocking fee, charged to customers, for all cancelled orders and/or returned materials. No refunds or partial refunds will be granted for online products that have been registered. Customers may elect to cancel an unregistered online program within 7 days of purchase; however, there will be a 20% cancellation fee.
The purchaser will be granted a license to access the software upon receipt of funds. Access to the software will typically be provided at time of purchase, but may vary dependent on the product. Technical support will be available during business hours should an issue arise. This license is granted to only the original purchaser and, as such, purchaser is not permitted to sell, lend, assign, lease, or transfer in any other way any copy or use of the software. This license is non-transferable. Purchaser also may not sell, lend, assign, lease, or transfer in any other way remaining time to use the software. Any violation of this provision is not permitted and may cause program to be terminated with no refund of the licensing fee paid.
All online programs are active for a limited time period. All online program access starts at time of purchase. If you need to request a hold on your access, please contact our customer service team at 800-472-1931, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT.
Additional time in the program is available for an additional cost. The information and content contained in any of our online programs remains the property of Triad. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of Triad.
Customers may request a complimentary hold on online program purchases up to one (1) year from original purchase date. Holds will be applied to a customer’s complete TestMaster suite and cannot be broken up by individual course.
It is the responsibility of the customer to contact Triad with request for hold. Hold periods will be effective upon contact with Triad Customer Service and cannot be backdated. At end of hold period, the remaining access time will automatically activate without notice to customer.
To request a hold, please contact Triad Customer Service at (800) 472-1931, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT.
Live Online Workshop access is only granted to the original purchaser and as such, the purchaser is not permitted to sell, lend, assign, lease or transfer in any other way any copy or use of the workshops.
When included as part of a package, live online workshop participation fees are heavily reduced. For this reason, fees paid for live online workshops purchased as part of a package are non-refundable. Triad reserves the right, but not the obligation, to substitute alternate products in lieu of a workshop when a workshop is not available to meet customer needs.
The information and content contained in any of our workshops remains the property of Triad. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of Triad.
If coaching is included with your purchase, our educational staff are available by appointment only. Hours and days vary depending on coaches' availability. Coaching services may be accessed for the same period as the duration of your enrollment, and only while your enrollment with Triad is active.
Triad is not responsible for any custom or duty fees on international orders. The customer is responsible for all costs associated with these fees directly through UPS. Notification of any international fees will be sent by UPS.
Providing high-quality products is very important to us. Please inspect your package upon receipt to ensure satisfaction with the production quality. If any of the physical products are defective, please notify us within seven (7) days and we will ship replacement materials at no cost. Triad is not responsible for package issues related to handling by the shipper.
From time to time Triad offers discounts and promotions. If more than one discount could apply to a product, only the greater discount will be honored. Triad reserves the right to change its policies and procedures at any time without prior notice. (Rev August 2017)
Please call, mail, or email Triad with any questions regarding special accommodations.
Triad
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814
Email: Please message us here
Customers are responsible for notifying Triad of changes in name, address, telephone number, and/or email address, to ensure the accurate receipt of shipments and/or notifications.
After reviewing the course material, customers must complete the accompanying online test. Customers with a score of 75% or better, may immediately print out the continuing education certificate of completion. For customers who score less than 75%, re-testing is available.
If cancellation of an online CE course is necessary, please contact us within one (1) working day of placing your order and we will refund the full course fee. Otherwise, online CE course purchases are nonrefundable.
Online CE courses are valid for one (1) year from date of purchase date. Courses that are not completed within that time frame will be forfeited.
Please contact us for more information on receiving CE credits for EPPP home study preparation or for attendance of our Live Online EPPP Exam Prep Workshop.
Other companies may offer similar programs and guarantees, but none can match the quality and support of Triad.
If you take your exam and do not pass, or if you are not ready to take the exam 30 days before your course expires or the test date (whichever is later), then you may receive one free three-month extension1. Additional extensions can be purchased at a discounted rate.
The Pass Guarantee is valid only to customers who purchased a qualifying program2 and meet all of the following eligibility requirements:
To check if you meet the eligibility requirements and to redeem the Pass Guarantee, or if you have any questions, please contact us at (855) 905-0852, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT and Saturday from 8:00 a.m to 12:00 p.m. PT.3
1. Subject to applicable eligibility requirements. Extension includes access to any exams and quizzes, content, flashcards, and online workshops, if these were included in your qualifying purchase. In-Person workshops are not included in the Pass Guarantee free extension.
2. All policies are subject to change without notice. Triad will honor any policy in place at the time of your qualifying purchase.
The Triad may use artificial intelligence (“AI”) technologies to develop its products and services to enhance your learning experience. These technologies may include AI-generated test questions, AI-assistance to support the development and coding process, AI-generated content for research and article publication, and other intelligent systems designed to improve performance and efficiencies and streamline processes. Triad enforces an AI Safe Use Policy among its employees and contractors to ensure that any output generated by AI technologies are reviewed thoughtfully, verified and revised as needed by Triad’s subject matter experts before they may be implemented into Triad’s products and services. Triad monitors AI activity and ensures quality assurance with human oversight.
While Triad strives to ensure the accuracy and usefulness of AI-generated or AI-enhanced content through its internal AI Safe Use Policy, AI systems are not infallible and may occasionally produce content that is inaccurate, incomplete, or misleading. Triad does not guarantee that all AI-generated content will be error-free or suitable for your individual needs.
By using Triad’s products and services, you acknowledge and agree that:
- Our products and services may incorporate AI generated output using AI technologies as described above; and
- Your use of the products and services constitutes your informed consent to the use of AI technologies in connection with the provision of Triad’s products and services.
If you have questions concerning our privacy practices, contact us at:
Triad
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814
Email: Please message us here
Page last updated: 8/8/2025
