Who we are and what this policy covers
This policy explains how Triad, a Level Education Group company (“Triad,” “we,” “us”), collects, uses, and discloses personal information through www.triadhq.com, our chat assistant, our forms and emails, and our work with employers, universities, associations, and other partners. Level Education Group’s education brands, such as AATBS, CE4Less, and NurseCE4Less, run their own websites and courses under their own privacy policies.
Information we collect
Information you give us
- Contact and professional details you enter in a form, chat, or email: name, email address, phone number, organization, job title, state, license type, and the programs you’re interested in.
- The content of your messages, including chat conversations and form comments.
- Resumes and application details you email to us about a job.
- Billing contact details if your organization buys from us. Card and bank payments are handled by our payment processor (Stripe); we don’t store full card numbers.
Information collected automatically
When you visit the site, we and our service providers collect your IP address, browser and device type, the pages you view, the page that referred you, the date and time, and your approximate location based on your IP address. If you allow it, we also collect how you interact with pages, such as clicks, scrolling, and session recordings. See Cookies and similar technologies.
Information from other sources
We add to business contact records using business contact data providers (such as Apollo.io) and public sources such as organization websites. Employers, schools, and partners may also give us information about people they refer or enroll.
We don’t ask for sensitive personal information, such as Social Security numbers, financial account numbers, or health information, through this site. Please don’t include health details in chat messages or forms.
Cookies and similar technologies
We use cookies, pixels, session recording, and similar technologies on triadhq.com, grouped into three categories:
- Strictly necessary. These run the site, keep it secure, remember your privacy choices, and power our forms and chat. They are always on.
- Analytics. Google Analytics measures visits and how pages are used. Microsoft Clarity records clicks, scrolling, and other page interactions (session recordings) so we can find and fix pages that confuse people. Until you make a choice, Google Analytics counts visits without cookies and Clarity does not run.
- Advertising. The LinkedIn Insight Tag lets LinkedIn measure and target our advertising, including whether a visitor submits a form on our site. It runs only if you allow it.
You can change these choices at any time on our Your Privacy Choices page or with the “Do Not Sell or Share My Personal Information” link at the bottom of our pages. That page lists each cookie, who sets it, and how long it lasts. You can also block or delete cookies in your browser settings.
Global Privacy Control and Do Not Track
We honor Global Privacy Control (GPC). If your browser sends a GPC signal, we treat it as a request to opt out of the sale and sharing of your personal information, and of targeted advertising, for that browser. The LinkedIn Insight Tag stays off, and our site shows “Opt-Out Request Honored.” The older “Do Not Track” browser setting has no common standard, so we don’t respond to it; GPC and the choices above do the same job.
How we use information
- To respond to your questions and requests, including chat conversations and demo or partnership inquiries.
- To contact you about programs from Triad and other Level Education Group companies. You can opt out of marketing emails with the unsubscribe link in any of them.
- To provide our services to organizations that work with us, including enrolling their staff or students and reporting on program use.
- To run our chat assistant, which uses an AI service provider to write replies.
- To measure and improve the site and, if you allow it, to measure and target our LinkedIn advertising.
- To review job applications.
- To protect the site and our users, prevent fraud, enforce our terms, and meet legal obligations.
How we disclose information
- Service providers that work on our behalf under contracts limiting how they may use the information: website hosting and security (Cloudflare), forms (Jotform), customer relationship management (Salesforce), email delivery and outreach tools, analytics (Google and Microsoft), our chat assistant’s AI provider, payment processing (Stripe), and internal communication tools.
- Level Education Group companies, so the right brand can respond to you and serve your organization.
- Your sponsoring organization. If your employer, school, association, or another organization pays for or arranges your access to one of our programs, we share your enrollment, progress, and usage with that organization.
- LinkedIn, for advertising measurement and targeting, only if you allow advertising cookies. See Sale and sharing.
- Legal and safety. When required by law or legal process, or to protect the rights, property, or safety of Triad, our users, or others.
- Business transfers. As part of a merger, acquisition, financing, or sale of assets, in which case this policy continues to apply to the information transferred.
Sale and sharing
We don’t sell personal information for money, and we don’t rent or trade contact lists. When the LinkedIn Insight Tag runs, LinkedIn receives identifiers (such as cookie IDs and your IP address) and information about your activity on our site. California law treats that as “sharing” for cross-context behavioral advertising, and other states treat it as targeted advertising. In the past 12 months we shared those two categories with LinkedIn. Until September 10, 2026 the tag ran for every visitor; since then it runs only for visitors who allow advertising cookies and whose browsers don’t send GPC. We don’t knowingly sell or share the personal information of anyone under 16.
Categories of personal information we collected in the past 12 months
| Category | Examples | Sources | Why we use it | Disclosed for a business purpose to | Sold or shared with |
|---|---|---|---|---|---|
| Identifiers | Name, email, phone number, IP address, cookie and device IDs | You; your browser; business contact data providers; organizations that refer you | Responding to you, sales and partnership outreach, marketing, security | Service providers; Level Education Group companies; sponsoring organizations | LinkedIn (cookie IDs, IP address), for advertising |
| Professional information | Organization, job title, license type, state, programs of interest; resumes | You; business contact data providers; organizations that refer you | Responding to you, recommending programs, outreach, hiring | Service providers; Level Education Group companies | No |
| Commercial information | Programs your organization buys; enrollment and usage records | You; your organization; our systems | Providing services, billing, reporting to sponsoring organizations | Service providers; sponsoring organizations; Level Education Group companies | No |
| Internet or other electronic network activity | Pages viewed, referring page, clicks, scrolling, session recordings | Your browser | Analytics, site improvement, ad measurement | Service providers (Google, Microsoft, Cloudflare) | LinkedIn, for advertising |
| Approximate geolocation | City or region derived from your IP address | Your browser | Analytics, security | Service providers | No |
| Electronic communications | Chat conversations and other messages you send us | You | Answering questions, support, quality review | Service providers, including our chat assistant’s AI provider | No |
We don’t collect or use sensitive personal information to infer characteristics about you.
How long we keep information
We keep personal information only as long as we need it for the purposes in this policy:
- Business contact and inquiry records (our CRM, forms, and emails): while we have a business relationship with you or your organization, or a reasonable prospect of one, and afterward only as needed to meet legal, tax, and accounting obligations. You can ask us to delete them at any time.
- Chat conversations: as long as needed to answer you, follow up, and review quality, unless you ask us to delete them sooner.
- Google Analytics: event data is kept for up to 14 months.
- Microsoft Clarity: session recordings are kept for 30 days, or up to 9 months if we save one for review; aggregated click and heatmap data is kept for 9 months.
- Job applications: as long as needed to consider you for roles and to meet legal obligations.
- Your privacy choices: the cookie that stores them lasts 12 months.
Your privacy rights
Depending on where you live, you may have the right to:
- Know what personal information we have about you and get a copy in a portable format.
- Correct inaccurate personal information.
- Delete personal information we collected from or about you.
- Opt out of the sale or sharing of your personal information and of targeted advertising.
- Not be treated differently for using these rights.
California residents have these rights under the California Consumer Privacy Act. Residents of other states with comprehensive privacy laws, including Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, have similar rights under their state’s law. Some of those laws don’t cover information about you in your role as an employee or business contact. We honor requests from any U.S. resident where we reasonably can.
How to use your rights
- To opt out of sale, sharing, or targeted advertising: use the “Do Not Sell or Share My Personal Information” link, visit Your Privacy Choices, or turn on Global Privacy Control in your browser. You don’t need to verify your identity. Because the choice is stored in your browser, set it on each browser and device you use. To also opt out for information we already hold about you, email us.
- To access, correct, or delete your information: email info@triadhq.com with “Privacy request” in the subject line, or use our contact form. Tell us what you’re asking for and the email address or organization we would know you by.
We’ll confirm that we received your request within 10 business days and respond within 45 days. If we need more time, we’ll tell you why and may take up to another 45 days. To protect your information, we verify requests by matching details you give us against what we already hold, and we may ask for more information. You may use an authorized agent; we may ask for proof that you authorized the agent and ask you to confirm your identity directly with us.
Appeals
If we decline your request, you can appeal by replying to our decision or by emailing info@triadhq.com with “Privacy appeal” in the subject line. We’ll respond within 60 days, or sooner where your state’s law requires, and explain our decision. If you disagree with the outcome, you can contact your state attorney general.
California “Shine the Light”
We don’t disclose personal information to third parties for their own direct marketing purposes.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect personal information, and we require our service providers to protect it too. No website or system is completely secure, so we can’t guarantee security. If you think your information or an account we issued you has been compromised, contact us right away.
Children
This site is for professionals and organizations and isn’t directed to children. We don’t knowingly collect personal information from children under 13, and we don’t knowingly sell or share information about anyone under 16. If we learn we have collected information from a child under 13, we’ll delete it.
Links to other websites
Our site links to other websites, including our education brands and social media. Those sites have their own privacy practices, and this policy doesn’t apply to them.
Visitors outside the United States
This site is operated in the United States and is intended for users in the United States. If you use it from another country, your information will be processed in the United States under this policy and U.S. law.
Changes to this policy
We review this policy at least once a year. When we make material changes, we’ll update the effective date at the top of this page and, where the law requires, tell you in other ways.
Contact us
Triad, a Level Education Group company
5414 W Daybreak Parkway C-4 #401
South Jordan, UT 84009
Email: info@triadhq.com
Or use our contact form.
Page last updated: September 11, 2026